To use the substitution number in the Roistat calltracking, you need:
To readdress the number to the SIP URL pbx.roistat.com.
To transmit to Roistat the number of the caller (A-number).
To do it,
Example: firstname.lastname@example.org, where 11231111111 is the number you want to add.
The active reverse is not available. Thus, you need to get from your provider if the passive reverse on the SIP account is available.
There are two ways this can be done:
→ Numbers section.
Phone number formats
Phone numbers should be specified in the following format:
19995555555 (without spaces);
The phone number should contain 11 digitals.
The phone numbers should be listed in the field using commas with spaces.
If at least one of the phone numbers is specified wrong, Roistat will not connect all of them, and you will see an error message.
Number duplication is impossible. Roistat will not connect the duplicated numbers.
To make Roistat track the calls dialed on the added numbers, connect them the scenario and activate this scenario.
Read more in Scenario and Substitution numbers.